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Frequently Asked Questions

Find answers to the most common questions about Image Editor.

General Questions​

What is Image Editor?​

Image Editor is a Shopify app that provides professional image editing tools directly in your Shopify admin. You can edit, optimize, and enhance your product images without leaving your store.

What image formats are supported?​

We support all common image formats:

  • JPEG - Best for photographs
  • PNG - Best for images with transparency
  • WebP - Modern format with superior compression
  • GIF - For simple animations

How many images can I edit at once?​

You can process up to 100 images simultaneously in batch operations. For larger batches, the app will automatically queue them for processing.

Editing Features​

What editing tools are available?​

Our comprehensive toolkit includes:

  • Basic edits: Crop, resize, rotate, flip
  • Color adjustments: Brightness, contrast, saturation, hue
  • Filters: Artistic effects and presets
  • Background removal: AI-powered background removal
  • Watermarking: Add text or image watermarks
  • Optimization: Compress and optimize for web

Can I remove backgrounds automatically?​

Yes! Our AI-powered background removal tool can automatically detect and remove backgrounds from product images. This works best with products that have clear edges and contrasting backgrounds.

How does image optimization work?​

Our optimization feature:

  • Reduces file size while maintaining visual quality
  • Converts images to more efficient formats when beneficial
  • Removes unnecessary metadata
  • Applies smart compression algorithms

Technical Questions​

Will editing affect my original images?​

By default, we create copies of your images before editing. You can choose to:

  • Keep originals: Save edited versions as new images
  • Replace originals: Overwrite the original images
  • Backup first: Automatically backup originals before editing

How does batch processing work?​

Batch processing allows you to:

  1. Select multiple images
  2. Choose operations to apply to all
  3. Preview changes before applying
  4. Process all images with one click

Common batch operations include resizing, watermarking, and optimization.

Does the app affect my site's performance?​

No, the app only processes images when you actively use it. The editing happens on our servers, not on your store, so it doesn't impact your site's performance.

Pricing & Plans​

How much does the app cost?​

Our pricing is based on usage:

  • Free Plan: 50 image edits per month
  • Starter Plan: $9.99/month for 500 edits
  • Professional Plan: $19.99/month for 2,000 edits
  • Enterprise Plan: $39.99/month for unlimited edits

What counts as an "edit"?​

An edit is counted each time you save changes to an image. Multiple adjustments to the same image in one session count as one edit.

Can I upgrade or downgrade my plan?​

Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades take effect at the next billing cycle.

Image Quality & Optimization​

Will my images lose quality?​

Our smart compression algorithms are designed to maintain visual quality while reducing file size. You can also adjust quality settings manually for full control.

We recommend:

  • Product images: 1024x1024px to 2048x2048px
  • Collection images: 1200x600px
  • Thumbnails: 300x300px to 500x500px

How much can I reduce file sizes?​

Typical file size reductions:

  • JPEG optimization: 30-60% smaller
  • PNG optimization: 20-40% smaller
  • Format conversion: Up to 80% smaller (PNG to WebP)

Troubleshooting​

Why is my image processing slowly?​

Processing speed depends on:

  • Image size and complexity
  • Number of edits being applied
  • Current server load
  • Your internet connection

Large images or complex operations may take longer.

I'm getting an "unsupported format" error​

Make sure your image is in a supported format (JPEG, PNG, WebP, GIF). Some very old or corrupted image files may not be supported.

The background removal isn't working well​

Background removal works best when:

  • The product has clear, defined edges
  • There's good contrast between product and background
  • The background is relatively simple
  • The image is high quality

For complex backgrounds, manual editing tools may work better.

My watermarks look blurry​

To ensure crisp watermarks:

  • Use high-resolution watermark images
  • Choose appropriate opacity settings
  • Position watermarks on solid color areas when possible
  • Test different blend modes

Best Practices​

How should I prepare images for editing?​

For best results:

  • Start with high-quality source images
  • Ensure good lighting and focus
  • Use clean, simple backgrounds for background removal
  • Keep original files as backups

What's the best workflow for product images?​

We recommend this workflow:

  1. Upload high-quality source images
  2. Remove backgrounds if needed
  3. Crop and resize to standard dimensions
  4. Adjust brightness, contrast, and colors
  5. Add watermarks if required
  6. Optimize for web performance

How often should I optimize images?​

Optimize images:

  • When first uploading to your store
  • After making significant edits
  • When you notice slow page loading
  • Before major sales events or traffic spikes

Getting Help​

How do I contact support?​

Reach our support team:

  • Email: support@merchinary.com
  • Live Chat: Available in the app
  • Help Center: Browse tutorials and guides
  • Video Tutorials: Step-by-step guides

Do you offer image editing services?​

While our app is designed for self-service, we offer:

  • Consultation calls for Professional and Enterprise plans
  • Custom training for teams
  • Bulk editing services for large catalogs (contact sales)

Need more help? Contact our support team at support@merchinary.com