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Frequently Asked Questions

Find quick answers to the most commonly asked questions about Bulk Product Editor. If you don't find your answer here, check our other documentation sections or contact support.

General Questions​

What is Bulk Product Editor?​

Q: What exactly does Bulk Product Editor do?

A: Bulk Product Editor is a Shopify app that allows you to edit multiple products simultaneously. You can update prices, descriptions, inventory, tags, and virtually any product field across hundreds or thousands of products at once, saving hours of manual work.

Q: How many products can I edit at once?

A: There's no hard limit, but we recommend processing 50-200 products per batch for optimal performance. For larger operations, you can use our scheduling feature or break the work into multiple batches.

Q: Does it work with all Shopify plans?

A: Yes, Bulk Product Editor works with all Shopify plans including Basic, Shopify, and Advanced. Some advanced features may have different limits based on your plan.

Pricing and Plans​

Q: How much does Bulk Product Editor cost?

A: We offer several pricing tiers:

  • Starter: $9.99/month - Up to 1,000 products
  • Professional: $19.99/month - Up to 10,000 products
  • Enterprise: $39.99/month - Unlimited products + advanced features

All plans include a 14-day free trial.

Q: Is there a free version?

A: We offer a 14-day free trial that includes full access to all features. After the trial, you'll need to choose a paid plan to continue using the app.

Q: Can I change plans anytime?

A: Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and billing is prorated.

Installation and Setup​

Getting Started​

Q: How do I install Bulk Product Editor?

A:

  1. Visit the Shopify App Store
  2. Search for "Bulk Product Editor"
  3. Click "Add app" on our listing
  4. Follow the installation prompts
  5. Grant the necessary permissions

The app will appear in your Shopify admin under "Apps" within a few minutes.

Q: What permissions does the app need?

A: The app requires:

  • Read and write access to products
  • Read and write access to product listings
  • Read access to orders (for analytics features)
  • Read access to customers (for advanced filtering)

Q: Can I use it on multiple stores?

A: Each Shopify store requires a separate app installation and subscription. We offer volume discounts for agencies managing multiple stores.

Initial Configuration​

Q: Do I need to configure anything after installation?

A: The app works out of the box, but we recommend:

  • Setting up automatic backups
  • Configuring user permissions (if you have team members)
  • Reviewing the default settings
  • Taking the guided tour

Q: How long does it take to sync my products?

A: Initial sync typically takes 1-5 minutes depending on your store size:

  • Small stores (<1,000 products): 1-2 minutes
  • Medium stores (1,000-10,000 products): 2-5 minutes
  • Large stores (10,000+ products): 5-15 minutes

Using the App​

Basic Operations​

Q: How do I select products for editing?

A: You can select products in several ways:

  • Manual selection: Check boxes next to specific products
  • Filter-based: Use filters to find products, then select all
  • Search-based: Search for products, then select from results
  • CSV import: Upload a list of product IDs or SKUs

Q: Can I preview changes before applying them?

A: Yes! Always use the preview feature before applying changes. It shows you exactly what will be modified and helps prevent mistakes.

Q: What happens if I make a mistake?

A: You can undo most operations using:

  • Quick undo: Ctrl+Z immediately after the operation
  • History panel: Undo specific operations from the history
  • Backup restoration: Restore from automatic or manual backups

Advanced Features​

Q: Can I schedule updates for later?

A: Yes, our scheduling feature allows you to:

  • Schedule one-time updates for specific dates/times
  • Set up recurring updates (daily, weekly, monthly)
  • Coordinate multiple updates in sequence
  • Schedule updates during low-traffic periods

Q: Does it support product variants?

A: Absolutely! You can:

  • Edit all variants of selected products
  • Edit specific variants only
  • Update variant-specific fields (SKU, price, inventory)
  • Manage variant options and values

Q: Can I import/export data via CSV?

A: Yes, our CSV feature supports:

  • Exporting products to spreadsheets
  • Editing data offline in Excel/Google Sheets
  • Importing changes back to Shopify
  • Custom field mapping and validation

Technical Questions​

Performance​

Q: How fast are bulk operations?

A: Speed depends on several factors:

  • Simple updates: 50-100 products per minute
  • Complex updates: 20-50 products per minute
  • Image operations: 10-25 products per minute
  • Network and store size: Can affect overall speed

Q: Will it slow down my store?

A: No, the app is designed to work efficiently with Shopify's API limits and won't impact your store's performance for customers.

Q: What if an operation times out?

A: If an operation times out:

  • The app will retry automatically
  • Completed changes are preserved
  • You can resume from where it stopped
  • Use smaller batch sizes to prevent timeouts

Data Safety​

Q: Are my products backed up automatically?

A: Yes, the app creates automatic backups:

  • Before every bulk operation
  • Daily full backups (configurable)
  • Backups are stored for 30 days by default
  • You can create manual backups anytime

Q: What if something goes wrong?

A: We have multiple safety measures:

  • Automatic backups before operations
  • Undo functionality for recent changes
  • Detailed operation logs
  • 24/7 support for critical issues

Q: Is my data secure?

A: Absolutely. We follow industry best practices:

  • All data is encrypted in transit and at rest
  • We're SOC 2 compliant
  • Regular security audits
  • No data is shared with third parties

Troubleshooting​

Common Issues​

Q: Why aren't my changes showing up?

A: This can happen for several reasons:

  • Sync delay: Wait 2-3 minutes for changes to appear
  • Browser cache: Clear your browser cache and refresh
  • Shopify admin: Check the Shopify admin directly
  • Operation status: Check if the operation completed successfully

Q: Why do I get "Product not found" errors?

A: This usually means:

  • Products were deleted from Shopify
  • Products are in draft status (check your filters)
  • Data sync is needed (refresh the product list)
  • Product IDs have changed

Q: The app is running slowly. What can I do?

A: Try these optimization steps:

  • Use smaller batch sizes (25-50 products)
  • Clear your browser cache
  • Close unnecessary browser tabs
  • Run operations during off-peak hours
  • Check your internet connection

Error Messages​

Q: What does "Rate limit exceeded" mean?

A: This means you've hit Shopify's API limits. The app will automatically retry, but you can:

  • Use smaller batch sizes
  • Wait a few minutes before retrying
  • Schedule operations during off-peak times

Q: I'm getting "Invalid data format" errors. What's wrong?

A: This typically means:

  • Data doesn't match the expected format (e.g., text in a number field)
  • Required fields are missing
  • Special characters are causing issues
  • Field length limits are exceeded

Billing and Account​

Subscription Management​

Q: How is billing handled?

A: Billing is handled through Shopify:

  • Charges appear on your Shopify bill
  • Monthly billing cycle
  • Automatic renewal
  • Cancel anytime through Shopify admin

Q: What happens if I cancel my subscription?

A: If you cancel:

  • You can use the app until the end of your billing period
  • Your data and settings are preserved for 30 days
  • You can reactivate anytime during this period
  • After 30 days, data is permanently deleted

Q: Can I get a refund?

A: We offer refunds on a case-by-case basis:

  • Technical issues preventing app use
  • Billing errors
  • Dissatisfaction within first 7 days
  • Contact support to discuss your situation

Account Management​

Q: Can multiple team members use the app?

A: Yes, all Shopify staff members with appropriate permissions can access the app. You can also set up role-based permissions within the app.

Q: How do I transfer the app to a new store?

A: Apps are tied to specific stores, so you'll need to:

  • Install the app on the new store
  • Export data from the old store (if needed)
  • Cancel the subscription on the old store
  • Set up the new installation

Integration Questions​

Shopify Compatibility​

Q: Does it work with Shopify Plus?

A: Yes, Bulk Product Editor is fully compatible with Shopify Plus and takes advantage of Plus-specific features like higher API limits.

Q: Will it work with my theme?

A: Yes, the app works independently of your theme since it operates through Shopify's admin interface and APIs.

Q: Does it integrate with other apps?

A: The app works alongside most other Shopify apps. However, be careful when multiple apps edit the same data simultaneously. We recommend coordinating bulk operations.

Third-Party Integrations​

Q: Can I connect it to my ERP system?

A: While we don't have direct ERP integrations, you can:

  • Use our CSV import/export features
  • Utilize our API for custom integrations
  • Work with our development team for custom solutions

Q: Does it work with inventory management apps?

A: Yes, but coordinate carefully:

  • Avoid simultaneous inventory updates
  • Use our app for bulk changes
  • Let your inventory app handle ongoing management
  • Test integration thoroughly

Support and Resources​

Getting Help​

Q: How do I contact support?

A: You can reach us through:

  • Email: support@merchinary.com
  • Live chat: Available in the app during business hours
  • Help center: Comprehensive documentation and guides
  • Community forum: Connect with other users

Q: What are your support hours?

A:

  • Email support: 24/7 (response within 24 hours)
  • Live chat: Monday-Friday, 9 AM - 6 PM EST
  • Emergency support: Available for critical issues (Enterprise plan)

Q: Do you offer training or onboarding?

A: Yes, we provide:

  • Self-guided tutorials: Built into the app
  • Video training: Available in our help center
  • Live onboarding: For Enterprise customers
  • Custom training: Available for large teams

Resources​

Q: Where can I find more documentation?

A: Our complete documentation includes:

  • Getting Started Guide: Step-by-step setup instructions
  • Feature Guides: Detailed explanations of all features
  • Best Practices: Tips for optimal usage
  • API Documentation: For developers and integrations

Q: Do you have video tutorials?

A: Yes! We have a comprehensive video library covering:

  • Basic operations and setup
  • Advanced features and techniques
  • Troubleshooting common issues
  • Best practices and tips

Still Have Questions?​

If you didn't find your answer here, try these resources:

  1. Search our documentation: Use the search function to find specific topics
  2. Check our video tutorials: Visual guides for common tasks
  3. Visit our community forum: Connect with other users and experts
  4. Contact our support team: We're here to help with any questions

Contact Information:

We're committed to helping you succeed with Bulk Product Editor!